Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable goods during transit?
We use specialized insulated packaging and eco-friendly gel ice packs to maintain optimal temperatures for up to 48 hours during the shipping process.
Where do you source your ingredients and products?
Fauve partners exclusively with small-batch artisanal producers and organic farms that meet our strict standards for quality, sustainability, and ethical farming.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our products reach customers while they are still at peak freshness.
Are there options for customers with specific dietary restrictions?
Yes, our website features filters for gluten-free, vegan, nut-free, and keto-friendly products. Detailed ingredient lists and allergen warnings are available on every product page.
Can I track my delivery in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress to your doorstep.